Glasses and Contacts Sales (optician)

Core Competencies: Intermediate Technical Skills: Enhanced proficiency in optometric tasks, including accurate lensometry and pretesting.Effective Communication: Ability to convey complex information to patients clearly and empathetically.Sales and Customer Engagement: Strong sales skills with a focus on upselling and customer retention.Inventory Management: Competence in managing stock levels and understanding product range. Conducting monthly audits. Quality Assurance: Commitment to maintaining high standards in all aspects of patient care and service delivery. Key Deliverables:Effectively manage inventoryEnsuring optimal stock levels of frames.Conduct pretesting and patient tech work with less than 5% error rate.Maintain or improve the rate of five-star Google reviews. KPIs:Capture Rate: 45%Multi-Pair Sales: 10%FYS on Contacts: 65%Customer Satisfaction Rating: 85%5 star Google Reviews : 3 per week Continued Education: Courses: Advanced Optics, Inventory Management, Intermediate Sales Techniques.Workshops/Seminars: Bi-monthly external seminars on opticianry trends and innovations.Certification: Encourage completion of ABO certification if not already obtained; Introduction to NCLE (National Contact Lens Examiners) certification. Hourly Rate: Approximately $19.50 - $23 Incentives: $500 performance bonusOne additional paid time off day.Reimbursement of ABO certification/NCLE certification