General Manager

Position Overview:The General Manager will oversee the daily operations of our locations in Kennesaw and East Cobb. The ideal candidate will possess strong leadership skills, operational expertise, and a passion for delivering exceptional patient care. The General Manager will be responsible for managing staff, optimizing operational efficiency, enhancing patient satisfaction, and driving business growth. Key Responsibilities: 1. Leadership and Staff Management:- Direct, supervise, and evaluate the work activities of the staff in both locations.- Foster a positive and collaborative work environment.- Provide training, coaching, and performance evaluations- Recruit and onboard new employees, ensuring they align with our company culture and standards. 2. Operational Management:- Oversee daily operations to ensure smooth and efficient clinic processes.- Implement and monitor standard operating procedures (SOPs).- Manage inventory and ensure that all required equipment and supplies are available.- Ensure compliance with healthcare regulations, insurance policies, and organizational standards. 3. Patient Care and Satisfaction:- Ensure the highest level of care and service is provided to all patients.- Address and resolve patient complaints or issues promptly and professionally.- Monitor patient feedback and implement improvements to enhance patient experience. 4. Financial Management:- Develop and manage budgets, financial plans, and financial reports.- Monitor key performance indicators (KPIs) and adjust strategies to achieve financial targets.- Implement cost-control measures and identify opportunities for revenue growth. 5. Marketing and Community Engagement:- Develop and execute marketing strategies to attract new patients and retain existing ones.- Represent Classic Vision Care at community events and build relationships with local businesses and organizations.- Oversee social media and online presence to enhance brand visibility. 6. Strategic Planning and Business Development:- Identify opportunities for expanding services and enhancing the patient experience.- Develop and implement strategies to increase market share and improve competitive positioning.- Collaborate with the executive team to set short-term and long-term goals for growth and development. 7. Technology and Innovation:- Stay abreast of the latest advancements in eye care and vision technologies.- Implement new technologies and processes to improve clinical outcomes and operational efficiency.- Ensure all tech and equipment are properly maintained and updated.