Job Summary:A CMC Laboratory Assistant II is responsible for the proper collection and processing of laboratory specimens under the task direction of the Laboratory Manager, Laboratory Supervisor, Assistant Supervisor, Medical Technologist II, Medical Technologist/Technician and/or Lead Lab Assistant. He/she is expected to be proficient in the uses of the laboratory information system, and KP Health Connect/EPIC, assist in the handling of test orders, reports (i.e., filing, distributing, faxing) and to maintain supplies associated with assigned duties by monitoring par levels. A CMC Laboratory Assistant II is also expected to demonstrate excellent customer service skills, teamwork, professionalism, good judgment/critical thinking, and organizational skills.Essential Responsibilities:
Collect laboratory specimens: Perform venipuncture proficiently on all age groups. Escort members for urine specimen collection to the rest room and explain collection procedure. Follow department policies/procedures for specimen collection, including Standard Precautions. Maintain a professional demeanor/appearance per regional policy while collecting specimens. Research and collect appropriate specimen for the test requested. Address members properly, collecting specimens efficiently with compassion. Clearly explain, ensure understanding of collection/storage instructions for patients with take home tests. Promptly respond to requests for venipunctures to be performed in areas outside of the lab. Be familiar with emergency codes and be able to execute appropriate emergency procedures. Protect PHI per HIPAA, including shred or properly dispose of all unused labels. Keep work area/ phlebotomy room clean/stocked with in date supplies, stations wiped/sanitized in between patients, and complete checklist.
Schedule 3hour GTT testing and provide fasting instructions to patients. Collect nasal and throat swabs for Stat and Pre-op testing. Perform special collections, processing, and shipping for genetic testing kits, serum eyedrops, and post-vas semen analysis.
Assist Lead LA with training, on-boarding, and orienting of new hires to the laboratory. Participate in educating nursing staff regarding specimen collection and handling. Support with inventory management by monitoring par levels and appropriate supplies. Serves as facility and service area liaison by providing support to smaller labs in handling Quest issues, lab related questions, and any overall challenges.
Deliver great customer service: Always show care and respect for members, resolving issues or finding someone who can. Establish and maintain effective relationships with internal and external customers. Prioritize work to meet member/customer needs: e.g., update members of any delays or extended wait times and verify check-in /walk-in for labs. Float to the waiting area to assist members with checking-in, and prioritizing drop-offs and pickups. Consistently displays good communication skills. Monitor the waiting area for members waiting, using the Caution List. Greet members promptly using good customer service skills (make eye contact, smile). Exhibit competency in Cerner, the laboratory information system. Exhibit competency in Health Connect/EPIC. Always maintain a professional demeanor/appearance per regional policy. Use good telephone etiquette (give name, location). No eating, drinking, chewing gum, no cell phone usage in patient care and testing areas, or applying makeup. Process all orders accurately. Protect PHI per HIPAA. Keep lab area neat, clean, and stocked with in date supplies & patient instructions.
Process specimens: Process STATS, Time sensitive specimens, and all other routine samples being sent to referral laboratories for testing. Accession and order IR (Interventional Radiology) samples including CSF, Breast biopsy, Skin biopsy, and all other Histology/Cytology specimens. Execute high complex tasks related to resolving, processing, and shipping of all laboratory specimens. Responsible for the accurate and timely pre-analytical functions of specimen receipt.
Notify the technologist when stats are brought into the technical area. Follow through with add-on requests. Follow department policies/procedures for processing specimens. Monitor pending functions/list daily to ensure all collected specimens have been processed. Keep accessioning work area clean/stocked with in date necessary and appropriate supplies, complete checklist.
Be informed/provide information: Complete all mandatory training, policy/procedure review and competency requirements. Assist with preparation of facility lab, participate in internal DHR inspections, being prepared to answer inspectors questions. Attend department and facility meetings as well as applicable in-service education programs. Responsible for reading and complying with information communicated in weekly laboratory newsletters and Cerner pop-ups. Document quality issues and communicate to supervisor.
Basic Qualifications:
Experience
Minimum two (2) years of phlebotomy experience with children and adults, unless transitioning from a Lab Graduate program at KP one (1) year experience required.
Education
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Basic Life Support required at hire
Additional Requirements:
Completion of a phlebotomy training program.
Must demonstrate good customer service skills.
Must be able to work independently.
Must have a history of punctuality.
Must have a history of good attendance.
Preferred Qualifications:
Minimum one (1) year of customer service experience.
COMPANY: KAISERTITLE: CMC Laboratory Assistant II, Full Time Day, Kennesaw Medical OfficeLOCATION: Kennesaw, GeorgiaREQNUMBER: 1309398External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.