Systems Administrator/Audiovisual Technician

Provide support for the United States Army Cyber Center of Excellence and Fort Gordon TRADOC ECP  as a Systems Administrator (SA) with a primary focus on a variety of automation and audiovisual environments to support information management and training objectives that include scheduling the use of and maintaining general purpose classrooms and creating/maintaining classroom ticketing automated database. Provide Tier 1 maintenance and sustainment services and assist with Tiers 2 and 3 support.Duties & Responsibilities:Maintain a daily log of performed tasks such as customer requests and to report recurring or significant issues, classroom PMCS, and issues resolved relative to specified contractual tasks.Perform annual preventive maintenance for each piece of AV equipment installed in an ECP classroom.Provide after-hour technician support for all trouble tickets/calls related to the user, associated network systems, and file servers.Serve as a classroom support representative of the CCoE ECP and maintain routine communications with customers.Maintain a common operational picture of all ECP classrooms.Assist on-site government and other personnel with daily classroom operation of AV equipment.Provide on-site AV expertise for ECP classrooms.Maintain all specified ECP classrooms daily in a fully functional state operating as designed to perform training.Enter sustainment reports and tickets into ECP online classroom sustainment ticketing system and monitor tickets until successful completion and close out of ticket. Perform an operational test of equipment before closing the ticket.Identify, troubleshoot and resolve classroom equipment performance issues and part replacement as required.Maintain equipment and repair parts inventory to support daily troubleshooting, repair, and preventive maintenance for installed classrooms; IAW locally directed property accountability requirements.Maintain/Update Automated Classroom Database and serve as a Classroom Support representative.Provide assistance to Tier 3 support when removal/installation of heavy equipment is required, electrical issues arise, reprogramming of AV devices or hands-on troubleshooting is necessary to maintain a fully functional classroom.Interpret audiovisual signal flow wiring diagrams and schematics. Repair CAT6 cabling as needed.Perform on-site user-level maintenance/part replacement of provided classroom audiovisual equipment.Maintain general-purpose classroom webpage hosted via SharePoint.Assist the IANOs in maintaining computer images and software updates utilizing Army Gold Master and facilitate completion of imaging for all computer images contained on equipment.Serve as a subject matter expert in the development of training programs that assist instructors on the use of installed technology.Support shipping and receiving of classroom equipment repair/replacement parts to include documentation of incoming and outgoing materials, labeling, packaging and shipment of materials as required.Coordinate and obtain approval of the TRADOC ECP Sustainment and Repository sections to track shipping, replacement or retirement of local TRADOC ECP supported inventory.