Reverse Logistics Operations Manager

The Reverse Logistics Operations Manager will execute reverse logistics operations to maintain the circular flow of products and materials, ensuring that return requests, shipping and delivery, dispositioning, repacking, recycling, resell, repairs, reuse and disposal remain synchronized as components of a continuously efficient model. Key Responsibilities:Enhance customer relationships by identifying areas for improvement in the overall customer experienceProvide daily operational support by physically inspecting the warehouse, offering assistance when needed, and proactively identifying, documenting, and resolving emerging issuesServing as a point of contact for customer inquiries, concerns, issues and escalationsDrive alignment and prioritization of initiatives and projects and escalate risk of delays with operationsManage and monitor Key Performance Indicators (KPIs) to achieve optimal warehouse performanceDeveloping mitigation strategies to address inventory and logistics impactsManage open items and blockages relating to floor utilization, packaging, and inventory managementCollaborate with planners and PM’s and create plans to support on time deliveryPartner with support teams to create awareness of new projects and highlight key actionsMonitor subcontractor performance to agreed SLO’s, communicating risk and priority shifts Troubleshoot and resolve WMS technical issues Perform root cause analysis for late ordersManage GUTS ticket/Buganizer routing, resolution and timely communicationsMonitor order/ticket backlog to identify potential problem orders and initiate corrective actionsCollaborate with 3PLs and customers to review, update, and establish process improvements for SOPsSupport the development of dashboards to effectively communicate warehouse performance metrics and insights to stakeholdersSummarize and present operational trends, insights, cost savings projects and recommended actions to improve reverse logistics operationsMeasure the impact and value of identified insights and recommendations, prioritizing them accordinglyStay up to date with the latest trends, benchmarks, best practices and advancements in supply chain, including emerging tools, techniques and best practices and  apply new knowledge to improve processesOther duties as required