Outbound Logistics Coordinator

Operational Excellence & ComplianceEnsure strict adherence to Standard Operating Procedures (SOPs) and corporate policies while maintaining alignment with customer-specific requirements.Continuously update and refine process-specific operating procedures (PSOPs) and work instructions to enhance operational efficiency and ensure best practices.Proactively identify process inefficiencies and recommend strategic improvements to optimize logistics performance.Transportation Coordination & ExecutionManage end-to-end coordination of FTL and LTL shipments, ensuring accurate and timely cargo bookings.Liaise with carriers to schedule warehouse appointments and confirm on-time cargo pickups.Monitor shipment progress, proactively resolving any deviations from planned schedules.Collaborate with internal and external stakeholders to ensure seamless execution of outbound logistics operations.Issue Resolution & Risk MitigationIdentify, troubleshoot, and resolve transportation-related issues from booking to final delivery, minimizing disruptions to operations.Escalate complex challenges and implement corrective actions in collaboration with cross-functional teams.Develop risk mitigation strategies to enhance operational resilience and service reliability.Stakeholder Engagement & CommunicationMaintain continuous communication with customers, carriers, and internal teams to facilitate efficient cargo movement.Build and strengthen relationships with key logistics partners to enhance service levels and business continuity.Provide proactive shipment updates and ensure stakeholders are well-informed of potential delays or operational changes.Data Integrity & Documentation ManagementEnsure accuracy of logistics data entry.Maintain comprehensive records of shipments, customer requirements, and operational procedures for audit and compliance purposes.Generate and analyze reports, providing data-driven insights to support decision-making.Performance Monitoring & Continuous ImprovementPrepare and submit operational reports, including service failure analysis, claims management, and incident reporting.Recommend enhancements to logistics strategies based on market trends, performance data, and evolving business needs.Financial & Settlement OversightCollaborate with finance and procurement teams to reconcile carrier invoices and resolve discrepancies.Additional ResponsibilitiesSupport cross-functional logistics initiatives and contribute to continuous process optimization.