Job TitleProject Events SpecialistPosition OverviewPosition Overview The Marketing Project and Event Specialist will provide unique experiences for a variety of stakeholders, including customers, sales teams, suppliers, partners and association groups. The Specialist will organize and execute stakeholder experiences, onsite and offsite meetings, community events, customer tours and programs as outlined by internal stakeholders. These experiences will align with brand guidelines, marketing programs, and leadership expectations. The Marketing Project and Event Specialist will deliver outstanding communications and provide excellent customer service to customers and stakeholders. Primary Responsibilities
Manage meetings and events from early planning and development to final execution thorough communication, coordination, and follow-up.
i. Manage and coordinate site selection, pre-coordination, travel coordination, registration and budget management for the event
ii. Coordinate and execute food & beverage menu, decor and entertainment based on agenda and event requirements
iii. Facilitate special room configurations, arranging any special needs such as AV equipment, etc.
iv. Attend onsite inspection meetings to ensure that Shaw standards are met by all outside vendors.
v. Personally manage and troubleshoot onsite problems seamlessly and effectively with the least amount of disruption to the meeting/event and stakeholder
vi. Create assets that support events such as save the dates, invitations, agendas, place cards, menus, event programs, signage, hospitality room-drops and thank you letters for attendance
vii. Track attendance, registration, hotel history and attendee satisfaction for events.
viii. Seek feedback and effectively manage responses to event after the event has occurred through measuring responses and offering suggestions for improvements to the next event.
ix. Identify issues and provide new steps or actions to continuously improve the event process.
Communicate directly and efficiently with stakeholders and customers regarding their meeting or event details in a timely manner.
Develop relationship with promotional goods vendors and ensure brand standards are adhered to for all requests.
Additional responsibilities as assigned.
15-25% travel.
Minimum Qualifications:
4 year degree OR high school diploma +3 years relevant work experience (hospitality management, meetings/event management, customer experience)
Maintain excellent relationship with external and internal customers.
Understand hospitality service issues involved in working with caterers, venues and vendors.
The ability to work under pressure, constant change and inflexible deadlines.
The ability to work varied hours and a flexible schedule.
Highly personable, skilled at interacting with customers and stakeholders in a demanding and stressed environment.
Competencies:
Strategy: Influence Others
Growth: Build Customer Satisfaction
Innovation: Adapt and Change
People: Build Trusting Relationships
Work Shift8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AMShaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position. Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com . If you need any additional assistance or accommodation or have questions, please contact us at [email protected]