Customer Service Specialist - Commercial Accounts

Description We are offering a temporary to permanent employment opportunity for a Customer Experience Specialist in Dalton, Georgia. This role is essential within our custom manufacturing company, working onsite to support our commercial accounts. As a Customer Experience Specialist, you will be a key player in maintaining our commitment to exceptional customer service by managing orders, coordinating shipments, and assisting with customer inquiries.Responsibilities: Accurately and efficiently process customer orders to ensure all details are correct. Coordinate shipments, ensuring all deliveries are made in a timely manner. Provide exceptional customer support by answering inquiries regarding order status, shipping details, and general account concerns via phone and email. Generate and provide freight quotes to meet customer needs and budget constraints. Assist with periodic stock counts to maintain accurate inventory management. Use CRM to manage customer relationships and ensure a high level of customer satisfaction. Handle billing functions and prepare quotations for customers. Utilize Microsoft Excel and Outlook for various tasks, ensuring a high level of proficiency.All applicants MUST undergo background screening and drug screening for consideration.Requirements At least 1 year of experience in a role similar to a Customer Experience Specialist Capability to effectively and efficiently assist customers Proficiency in billing functions and practices Experience in using CRM (Customer Relationship Manager) software Excellent customer service skills and experience Knowledge and experience in preparing and managing quotations Proficiency in Microsoft Excel for data management and analysis Familiarity with Microsoft Outlook for detail-oriented communication TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .