About UsWithin the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations.We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.OverviewAssist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Responsibilities
Assist in day to day tasting room admin and ensure guest satisfaction and enjoyment, and organization of back of house areas.
Support Tasting Room wine stewards.
Oversees Fareharbor functions and updates.
Respond to Tasting Room requests for information including Tours & Tastings, private events etc.
Replying back to Tasting Room emails.
Booking private events or Tours including blocking space.
Booking events for the non-hotel guests using Sales Force.
Assist with interdepartmental communications throughout the Resort as it relates to the Tasting Room activations and events.
Ensure all special events are on booked on the Winery Events Calendar.
Assist with monthly inventory.
Working with Sales & Marketing in event planning as it relates to the winery.
Assist in fulfilling custom label orders and working with Adobe Illustrator.
Coordinating with Group Sales/Event Planning on BEOs and room bookings.
Assists with operating supplies and reorders.
Help plan and facilitate annual Vineyard Fest.
Support service of guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor sidework duty completion.
Read daily communication sheets from previous shift and prepare one for the following shift. Check floorplan for appropriate coverage. Check Winery and Lawn areas for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set-up.
Communicate daily with tasting room manager with regard to special events, house counts, etc.
Assisting the Manager with Payroll reporting as needed.
Add/update Wine prices or food items to the new Micros system.
Ensure the correct requisition of wine to always have wine stocked on the shelves.
Perform any other job related duties as assigned
Qualifications
High School Diploma or equivalent required.
Previous Winery Experience Preferred.
Hotel experience preferred.
Ability to use point of sale.
Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Job LocationsUS-GA-BraseltonPosted Date10 hours ago(5/9/2024 8:40 AM)Requisition ID2024-48161CategoryFood and BeveragePosition TypeRegular Full-TimeFLSA StatusNon-ExemptLocation NameChateau Elan Winery & Resort