Vacancy caducado!
- Provide outstanding customer support assistance via phone and email in Windows 7, 10 and MAC environments.
- Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
- Meet SLAs in a high volume call center environment.
- Utilize solid MS Office 2016 application experience to troubleshoot customer issues.
- Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS device, Apple/Mac, Blackberries, etc.
- Troubleshoot other emerging technologies such as Skye for business, Smart Card/CAT card support, SecurID, etc.
Vacancy caducado!