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CLIENT CARE SPECIALIST (Dallas, GA)
Precision Heating &Air
105 White Park Dr., Dallas, GA 30132
compensation: $17 - $20 hr.
employment type: full-time
CLIENT CARE SPECIALIST
The Client Care Specialist at Precision Heating and Air is responsible for delivering exceptional customer service by efficiently handling incoming calls and emails, booking service appointments, confirming appointments, and ensuring a full service schedule. This position plays a crucial role in providing a positive customer experience and supporting the achievement of the company's goals.
Job Responsibilities:
1. Answer all incoming calls and emails promptly and professionally.
2. Provide excellent customer service by addressing customer inquiries, concerns, and requests in a friendly and helpful manner.
3. Efficiently book service appointments for customers, ensuring accuracy in scheduling.
4. Confirm appointments with customers to ensure their availability and eliminate any scheduling conflicts.
5. Make outbound calls to customers to ensure a full service schedule, proactively filling any open appointment slots.
6. Maintain accurate and up-to-date appointment records in the company's database.
7. Collaborate with technicians and sales staff to optimize scheduling and ensure efficient use of resources.
8. Resolve customer issues or escalate to the appropriate department for further assistance.
9. Stay updated on company products, services, and promotions to effectively communicate with customers.
10. Follow established scripts and guidelines for consistent and professional customer interactions.
11. Assist in administrative tasks to support the overall efficiency of the customer service department.
12. Adhere to performance metrics and targets set by the company.
13. Collaborate with team members and actively participate in team meetings and training sessions.
14. Continuously seek opportunities to improve customer service processes and suggest ideas for enhancing customer satisfaction.
Requirements:
1. High School diploma or equivalent.
2. Previous experience in customer service in a related field is preferred.
3. Excellent verbal and written communication skills.
4. Must be proficient in using computer systems and software applications, including customer database management - preferably ServiceTitan.
5. Strong organizational and multitasking abilities.
6. Ability to work effectively in a fast-paced environment and handle high call volumes.
7. Strong problem-solving and conflict resolution skills.
8. Positive attitude and a passion for providing exceptional customer service.
9. Ability to work independently and as part of a team.
10. Flexibility to work occasional evenings, weekends, or holidays as needed.
11. MUST be local to the Dallas, GA area. This is not a work-from-home job.
12. ServiceTitan software preferred.
All full time employees are eligible for the following benefits:
· Medical, Dental & Vision Insurance
· Paid Training
· Company paid vacation/holidays
· Weekly Paychecks
All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Overtime
Weekend availability
Do you have ServiceTitan (dispatching software) Experience?
Experience:
Customer service: 1 year (Required)
Work Location: In person
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
Vacancy caducado!