Vacancy caducado!
As a Technical Writer with a background in WalkMe, you'll join a growing content operations team and create dynamic standard operating procedures, policies, and performance support guides.You'll work on multiple and initiatives and have a hand in all parts of the content lifecycle: from analysis and production to management and deployment. Further, you'll work on semantic solutions to complex problems across all of our content channels.You Will:WalkmeBuild, publish, monitor, and maintain all WalkMe contentProblem solve technical issues using knowledge of HTML/CSS/jQueryProvide insights on the roadmap and implementation of Walkme content based on input from stakeholders, customers, and your professional experienceEstablish content standards and best practices for WalkMe contentBe a subject matter expert on Digital Adoption and the Walkme software applicationAnalyze user behavior to identify gaps and inefficienciesReport monthly on digital adoption metrics and Return on investmentHelp plan, prepare, deliver, and maintain WalkMe onboarding materialsPolicies and Procedures:Distill complex financial and technical concepts into easily digestible documentation for internal audiencesAuthor, edit, clarify, and compose high-quality policies and proceduresAnticipate and understand user obstacles through regular communication and have a thoughtful mindset for resolving those obstaclesComply with preset standards on language, writing style, structure, and formatWork with partners across the enterprise to gain insights on how information is consumed by a global audience, and then determine efficient ways to present and deliver such information across markets in multiple languagesSupport integration of taxonomies and ontologies to solve KMT challengesAnalyze content and data sources to discover the core components and relationships for our business domainProject ManagementCollaborate with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and resources neededEnsure that projects remain in scope and meet scheduling, deadline, and quality requirements
Vacancy caducado!