Tech Support Agent

Description We are offering a contract to permanent employment opportunity for a dedicated Tech Support Agent to join our client's team in Vinings, GA. In this role, you will provide first-line cellular support and address customer service requests over the phone. You will be the primary point of contact for customers seeking assistance with their cellular services, ensuring they receive timely and effective solutions. Key Responsibilities: Handle incoming customer calls, providing technical support and resolving issues related to cellular services. Address and resolve customer inquiries, complaints, and service requests with professionalism and empathy. Troubleshoot and diagnose technical problems, offering step-by-step guidance to customers. Document and track customer interactions and resolutions accurately. Maintain up-to-date knowledge of our products, services, and troubleshooting procedures. Requirements Qualifications: Strong communication skills and a friendly, patient demeanor. Previous experience in tech support or customer service preferred. Ability to troubleshoot and resolve technical issues over the phone. Flexible to work 1pm to 10pm, including one weekend day per week. Strong problem-solving skills and attention to detail. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .