DescriptionAmazon is seeking a Senior Quality Manager, Continuous Improvement (CI) Initiatives to work with the North America Surface Transportation (NAST) team. The NAST ACES team is a regionally dispersed group of operational leaders driving process stabilization, standardization and continuous improvement for the NAST Network. This team is essential to establish best in class network performance across all performance paths, accelerate implementation of technology advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the NAST network. As we continue to rapidly grow our yard footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements. The team will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts, building and region, by driving standard operating procedures to deliver strong performance.The team will also work closely with PE, Benchmarking and Quality teams within NAST ACES to identify and define the input metrics for each of the process paths to prioritize and channel resources to address gaps in these input metrics.As a Senior Quality Manager, CI Initiatives, you will be responsible for identifying the opportunities across all process paths in your yards, prioritizing the improvement opportunities and partnering with NAST stakeholders to successfully execute. This role requires the ability to demonstrate ownership within your process path performance, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across the NAST network.Key job responsibilities
Leads Lean initiative training and Kaizen focused network improvement
Evaluate performance objectives and metrics across the NAST yards to proactively identify process improvement opportunities within your assigned process path
Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfillment process
Partner with operational leaders within Transportation Operations Management (TOM)/ Fulfillment Center (FC) to execute implementation of process improvements driving stabilization and standardization
Deliver coaching and process path information to operational leaders within TOM as it relates to your respective process paths to support reduction of variation in process standards and knowledge gaps
Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations
Work with cross-functional teams such as Benchmarking, Learning, Quality and TOM Operations to deliver development projects
Ability to travel up to 50% of the time to NAST yards across the continental United States
Basic Qualifications
5+ years of program or project management experience
5+ years of supply chain experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.