Staff Performance Engineer, ServiceNow Platform

About the TeamJoin a high-impact team of platform engineers at the heart of our enterprise technology ecosystem. The ServiceNow Platform Expert Team, part of Digital Technology Operations, is a specialized group focused on scaling and optimizing the performance of mission-critical systems. We partner directly with product owners, developers, and stakeholders to push the boundaries of platform reliability, scalability, and innovation. This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do.The Impact You’ll MakeIn this role, you will solve complex challenges related to platform performance, scalability, and reliability across mission-critical systems. You’ll be instrumental in designing solutions that ensure ServiceNow and other enterprise platforms operate efficiently under growing demand. By proactively identifying performance bottlenecks, enabling cross-functional alignment, and implementing architectural best practices, you'll help the organization deliver seamless digital experiences.Success in this role will be measured by:Improved system performance and uptime through proactive monitoring and optimization.High-quality architectural solutions that enable scalability and resilience.Timely delivery of cross-functional initiatives with minimal rework or technical debt.Stakeholder satisfaction through effective collaboration and solution delivery.Contribution to a culture of technical excellence, innovation, and knowledge sharing.What You’ll DoSet the Architecture Standard: Lead with deep architectural expertise — guiding teams to build scalable, resilient solutions that align with best practices and long-term strategy.Drive Engineering Alignment: Collaborate across teams and functions to connect technical efforts with business goals, ensuring end-to-end cohesion in every system we build.Raise the Quality Bar: Lead technical reviews and platform audits to uphold high standards for security, performance, and reliability across our stack.Push Innovation Forward: Stay on the edge of emerging technologies and translate them into practical, forward-thinking solutions that future-proof our platform.Optimize for Performance at Scale: Define and track platform KPIs, implement real-time monitoring, and lead efforts to fine-tune performance across services and systems.Be a Strategic Partner: Provide consultative guidance to peer engineering teams on performance, capacity planning, and scalable infrastructure best practices.