The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.Essential FunctionsThe Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:Manage a team of monitoring analysts located across the globeServe as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutionsDevelop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violationsBuild strategy and incident workflows that align with business needs and the team’s functional capabilitiesCreate tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance eventsAutomate alerts and workflowsDrive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analysesDesign and launch robust and intuitive dashboards supporting best in class money movement client experienceCreate and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertiseDistill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environmentIndependently perform analysis to derive insights and render robust, thoughtful resultsCompare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunityDevelop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging mannerThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.