We are seeking a highly skilled Sr. Consultant to join our Service Level Management Team. In this pivotal role, you will lead efforts to assess, monitor, and enhance service level agreements (SLAs), ensuring the highest standards of service delivery and compliance with client contractual obligations. The ideal candidate will bring a strong background in technology-driven environments, outstanding analytical capabilities, and proven leadership in cross-functional collaboration.Key Responsibilities:Serve as the primary point of contact for all matters related to SLA management, reporting, and compliance.Lead and mentor a team of consultants and analysts, providing expert guidance on complex and non-standard SLA requests and product enhancements.Develop, implement, and manage comprehensive product and service improvement plans based on data-driven insights and stakeholder feedback.Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance, efficiency, and continuous improvement.Oversee the preparation and delivery of detailed product/SLA level reporting, presenting actionable insights to both technical and non-technical stakeholders.Maintain strong, collaborative relationships with Product, Technology, and Operations teams to ensure seamless alignment and execution of improvement initiatives.Proactively identify areas for service enhancement, process optimization, and risk mitigation, driving the adoption of best practices across the organization.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.