Visa Commercial Solutions (VCS) is a rapidly growing team focused on providing innovative payment solutions to businesses and governments worldwide. We collaborate with Financial Institutions and Fintechs to deliver frictionless experiences that streamline critical business processes such as expense management, compliance, and vendor payments. Our goal is to enhance cash flow, productivity, and efficiency for our clients.Job DescriptionAs the Chief of Staff for North America VCS, you will work closely with the SVP, Head of North America VCS, providing strategic and operational support to drive the strategy and transformation of NA VCS. You will collaborate across the NA VCS Leadership Team and with global partners to ensure alignment, execution, and continuous improvement of our business objectives. You will be successful in this role if you:Have organizational intelligence, allowing you to navigate complex structures, influence outcomes, and build strong partnerships across the enterpriseCan anticipate and avert problems before they escalate, ensuring business and operational process continuity and effective risk management.Can grasp and add value to the leader’s vision, providing thoughtful feedback, strategic insights, and actionable recommendations to drive best, highest use of time and resource and advance the agenda.Are a thought leader in strategy and business growth with a proven track record of success in fast-paced environments with demanding timelines.Key ResponsibilitiesStrategy & OperationsCoordinate and drive strategic business decisions related to revenue generation, expense control, business optimization, investments, and resource allocation.Lead the annual operating plan and multi-year outlook process in close partnership with Finance, strategy and key business partners.Drive key strategic, financial, and operational activities, including leading business reviews, executive client councils, off-sites, OKR planning, regular OKR reviews, and proactively highlighting areas requiring attention.Manage the North America VCS Sales Incentive Plan (SIP) structure, including SIP planning, adjudication, and process improvement.Partner with the global sales ops lead to incorporate global guidance into NA region SIP planning, adjudication, OKR/MBO planning, and roll-up processes.Develop metrics and reporting that promote behaviors maximizing both short-term and long-term revenues and ensure consistency in target setting and program execution.Provide pipeline insights, ensure coverage of opportunities and capacity to pursue key initiatives, and partner with sales excellence teams to improve pipeline hygiene.Lead special projects, ranging from spinning up new processes to addressing time-sensitive requests from senior management.ExecutionServe as a strategic advisor, organizing and prioritizing critical information and data to enable efficient decision-making.Deliver on a wide range of strategic initiatives.Lead a team, ensuring quality, high performance and coaching for professional growth.Partner with Global teams, Product groups, Sales, Operations, Risk, Marketing, Communications, Legal, Strategy, Interchange/Pricing and Finance to advocate and be the ambassador for VCS.Provide pipeline insights, ensure coverage of opportunities and capacity to pursue key initiatives, and partner with sales excellence teams to improve pipeline hygiene.Change Management & Executive SupportLead continuous change management, creating automated processes and controls to increase team productivity and improve operations.Drive organization for the SVP, Head of VCS NA through helping to manage preparation of calendar, events, client meeting and senior executive engagements.Help senior executives navigate through matrixed asks, bringing more clarity to ambiguous situations and supporting effective data collection and decision-making.Culture, Collaboration & Process ImprovementLead continuous process improvements, creating automated processes and controls to increase team productivity, particularly around SIP management and pipeline practices.Champion and energize initiatives, leading the NA VCS team’s participation in the Visa Payments Forum and North America Market Kick Off (NAMK) and other industry events, and ensuring best-in-class contributions.Proactively identify opportunities to improve employee engagement & recognition.Enablement & Knowledge ManagementEnsure training is meaningful and addresses the needs of both Generalists and Sales Specialists, developing content as needed.Partner to enhance reporting for NA VCS sales and leadership teams, and lead knowledge management initiatives to support segment leads.CommunicationsDevelop and maintain internal communications, including weekly leadership team meetings and newsletters, to empower, align, and motivate the team.Coordinate and prepare materials for key events such as executive meetings, all-staff meetings, CEO updates, and client councils/forums.Work with cross-functional stakeholders to collect, prioritize, and communicate key business topics and developments.Proactively seek and share success stories to demonstrate progress against scorecards and important milestones.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.Visa will accept applications for this role until at least August 11, 2025.