ServiceNow Platform Architect

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.Emerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products work for us internally and deliver value as it gets in the hands of our customers. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform. About the RoleAs the Principal Architect, you will be a key influencer and technical leader, driving the evolution of the ServiceNow platform to revolutionize software delivery for internal teams and business users. Your expertise will ensure the platform’s scalability, adoption of GenAI capabilities, and the implementation of best practices across instance strategy, governance, integrations, and technical health. This is an exceptional opportunity to define the vision for how our company works and deliver transformative solutions that make work better for our employees.Key Responsibilities: Platform Leadership: Define and lead the strategy, adoption, and process improvements for the ServiceNow platform, enabling internal customers (executives, platform owners, enterprise architects, and developers) with best practices.Thought Leadership: Mentor teams in both advisory and delivery capacities, focusing on improving delivery processes and platform capabilities.Governance and Strategy: Drive technical governance by establishing standards for platform architecture, data integrity, integrations, and technical health.Problem Solving and Vision: Solve complex challenges by creating innovative, scalable solutions, leveraging your in-depth understanding of the platform.Collaboration with Stakeholders: Facilitate critical discussions with senior leaders to define strategic business cases, identify measurable benefits, and align on platform objectives.Software Delivery: Work with product owners to translate detailed requirements into high-quality designs and implement clean, scalable, and reusable code. Enforce best practices such as code reviews, unit testing, and continuous integration.Innovation: Design and implement new platform features while enhancing and maintaining existing ones to drive continuous improvement and innovation.Documentation and Training: Create clear, concise documentation to support decision-making and conduct training sessions to promote organization-wide adoption of emerging ServiceNow features and practices.Domain Expertise: Stay at the forefront of industry trends, emerging technologies, and platform capabilities to evangelize a clear vision and strategy across stakeholders.