Service Communications Assistant

´Job DescriptionWe are currently seeking a detail-oriented and motivated Service Communications Assistant to join our team in Atlanta. The successful candidate will support the service team by managing internal and external communications, responding to client inquiries, and ensuring that all messaging aligns with the company's standards. This role requires strong organizational skills and the ability to work in a fast-paced environment.ResponsibilitiesAssist in the development and distribution of internal service updates and external client communicationsRespond to customer inquiries via email and phone in a timely and professional mannerMaintain records of communication and track service issues for follow-upCollaborate with the service team to ensure accurate and consistent messagingCoordinate communication between departments to support smooth service deliveryPrepare reports and documentation as needed for communication trackingSupport service improvement initiatives through feedback collection and communication analysis