Company DescriptionZenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe.Job DescriptionResponsibilities, this may include direct/hands on work or oversight of the teams underneath to ensure delivery:
Client Operations:
Ensure delivery of “Relentless Standardization’ across IME portfolio
Manage the Operations project portfolio and prioritization to ensure it continually aligns with the account priorities
Client POC for Legal and Procurement.
Work with the Client Lead on SOW Management, including staff management, hires and rotations.
Creation and Maintenance of Org charts, Distro Lists and Team Database
Management of staff plans in ROAR System
Facilitate Inter-Agency collaboration
Develop the account playbook to bring the client Scope of Work to life for the team
Facilitate new team member onboarding, including developing client specific materials
Support on building content for client presentations and QBRs
Financial Operations
Manage the Authorization approval structure, following the process and hierarchy dictated by the client
Own the financials for clients, including forecasts, budgets and investments – ensuring that key financial responsibilities are mutually understood and agreed upon
Be the main point of contact for monthly Authorize FMC reporting
Partner with client finance to ensure billing is accurate each month, managing the draft billing process, and follow up with the clients if payments are needed.
Investment Operations
Ensure all tools are set up for the client and new team members, including but not limited to, MediaOcean, MediaTools, Authorize, Tardiis, Scenario Planner, NMI, GWI, etc.
Share ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve them
Build and maintain the MediaTools nomenclature of the strategy team
Maintain the taxonomy to be used in MediaTools for the upcoming year
Manage Invoice reconciliation process and ensure we are adhering to client MSA terms.
Partner with the Investment team on adhering to Digital Standards/Practices
Digital Tax Oversight including quarterly Reporting
Qualifications
Experience working in an Operations role at a Media Agency in both Client and Media/Investment Operations
10+ years of progressive work experience in media and advertising and 5+ years of management experience.
Ability to work independently and collaboratively with diverse groups
Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions
A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines
Strong attention to detail
Proven experience in effectively coaching and developing others
Experience with Client Transition/New Business Transitions is a plus.
Additional InformationAll your information will be kept confidential according to EEO guidelines.#LI-Hybrid