Vacancy caducado!
Responsible for test creation, automation, and execution in support of the development, maintenance, integration, enhancement, and support of the ServiceNow platform following vendor best practices.
Responsibilities:- Analyze Release Notes for 10 patches and 2 major upgrades annually to understand the impacts to the implemented functionality
- Understand business user stories / requirements to provide the testing to cover defined acceptance criteria
- Create and maintain manual test scripts for all ServiceNow platform functionality in QTest: mapping the tests to requirements, ensuring coverage meets or exceeds defined targets
- Build and maintain automated tests for testing of platform functionality via ServiceNow ATF framework
- Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.
- Test using ATF Test Suites and manual testing for: existing configuration and customization during 10 patches and 2 major upgrades, updates to Delta specific configuration and customizations, and new plugins / new features for specific functionality
- Analyze test results and identify defects and work with Testing lead and Developers to remediate them
- Report on test coverage and automation percentages on a weekly basis to leadership and progress towards defined targets
- Coordinate with Process Teams, SMEs, and End Users for User Acceptance and Integration testing
- Provide daily updates via the daily team standup meeting for active items
- Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.
- Practices safety conscious behaviors in all processes and procedures.
- 2-4 years of experience with the ServiceNow Platform
- Experience with building and maintaining ATF test within the ServiceNow Platform
- Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
- Ability to work independently to achieve exceptional results and follow documented procedures accurately
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
- ServiceNow CSA Certification
Vacancy caducado!