Key Responsibilities:Strategy & Process DesignDevelop the vision, strategy and roadmap for mid-to-late lifecycle HR services within the shared services model.Lead the operational oversight and performance of the GPS Mid-to-Late People Lifecycle Processes including delivery of monthly reporting of KPI’s and Team ORK’s.Serve as a strategic advisor to senior HR and business leaders on process design and delivery optimizationMeet or exceed global processes standardization targets to drive consistency and efficiency of service across all regions.  Leverage and integrate next generation AI technology to create efficiency and capacity internally and for the wider People Team.Apply integrated system solutions to evolve away from high-touch, manual processes to fully automated end to end processes leveraging process orchestration and system integrations. Build a best-in-class team as measured by external benchmarksGlobalization of Work & Service ExpansionLead the globalization of Mid to Late lifecycle processes to standardize the delivery model across the process areas and enhance consistency across regions while accommodating regional legal or regularity requirementsPartner with the People Team to develop a pipeline of new work opportunities in partnership with the GPS Leadership teamManage the end-to-end process for transitioning new work into shared services, including due diligence, migration planning, change management, and stabilization.Maintain comprehensive process documentation to ensure transparency and accountability. Manage risk and compliance to meet regulatory requirements and mitigate potential issues. Process Performance and AnalyticsDevelop and track SLAs, KPIs, and service metrics to drive operational excellence.Own and continuously improve employee lifecycle service processes with a focus on automation, quality, compliance, and employee experience.Proactively identify, resolve, and manage issues that arise including management and solutioning of complex issues requiring escalation or cross-functional coordination.Partner with the GPS leadership team to implement solutions that help eliminate future issues and revert to our stakeholders with solutions, next steps, and execution plans.Leverage data and AI-enabled insights to identify trends and opportunities for proactive continuous improvement.Deliver regular reporting to senior leadership on process performance, capacity creation and employee experience including tracking benchmarked metrics to measure performance, efficiency and effectiveness of processes.  Ensure that GPS delivery is adhering to regulatory and compliance requirements.Continue to proactively manage risk and create robust controls across the process and ensure documentation exceeds our audit and compliance standards (process flows, SOP’s and RCM. This includes understanding and mitigating risk with technology integrations and solutions.Productive Partnership & Stakeholder ManagementRepresent GPS at the global and regional level and implement our productive partnership strategy within the People Team including our COE’s, People Advisors and People Business Partners.Collaborate with cross functional leaders to implement our productive partnership strategy for the function and for the region by understanding our partners business needs and proactively adopt initiatives to enhance the value the organization brings to support our partners.Create the strategic roadmap that delivers value for our critical business partners that support our end-to-end mid-to-late processes. This includes partnership with Employee Relations, Payroll, Legal, PBP/PA Community, Benefits and Total Rewards, and Talent Management teams to:Ensure seamless service delivery, capacity creation and enhancing end-to-end process and results:Establish monthly governance to report and communicate progress across our key leadersAlign on key opportunities and challenges and partner to develop solutions to address Visa’s business needs.Strategically develop annual OKR’s to drive combined success and demonstrate the power of our partnerships.Partner with the Employee Relations, Benefits, Talent, and Total Rewards teams to ensure seamless service delivery.Partner with legal, compliance, IT, payroll, and HRBPs to deliver integrated, audit-ready processes.Monitor key performance indicators and utilize metrics and analytics to ensure high stakeholder satisfaction globally and regionally while identifying opportunities for performance and service quality improvement.Global Service DeliveryLead the operational oversight and performance of the EU/CEMEA region across all facets of operations – this includes our premier services, our optimized processes, our partnerships in the region and the colleague culture across the region.Leverage the GPS Scorecard to report on regional performance and report regional analytics to our global and regional Leadership TeamsContineously evaluate the Tier III complex cases that come to the Mid-to-Late lifecycle process teams and develop solutions to enhance process design or provide greater knowledge for colleagues and stakeholders leveraging the process.Technology & TransformationDrive adoption and integration of automation (e.g., RPA, AI chatbots, workflow tools) across lifecycle processes.Partner with System and Technology teams to support implementation of new AI Technologies to drive process efficiency and elevate performanceChampion digital-first design and employee self-service.Develop business cases to pursue investment and prioritization of next generation technology solutions.Collaboration & Change ManagementLead change initiatives impacting lifecycle services, including policy changes, M&A integrations or legislative changes.Create scalable training and knowledge management resources for internal teams and employees.Develop and drive the Great Place to Work strategy to enhance and adopt a positive culture across globally dispersed colleagues.Support talent planning and colleague development for our internal team.Develop a robust communication plan for the global function and the EU/CEMEA regional performance.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.