Minimum qualifications:
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
6 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues, and 1 year of experience managing a technical, customer-facing team.
5 years of experience coding in a general purpose coding language or in system design.
3 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Preferred qualifications:
5 years of experience in technical consulting on supporting enterprise customers with high service-level objective and service-level agreement requirements.
Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.In this role, you will be responsible for overseeing technical troubleshooting, process optimization, and automation efforts that enhance the scalability and efficiency of our operations. The Technical Solutions Engineering (TSE) team primarily resolves software-related issues impacting capacity fulfillment within Google's global data centers. Our Technical Solutions Engineers help manage customer relationships, in addition to providing level-two support to our other Support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. You will troubleshoot any technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products continuously easier to adopt and to use by making improvements to the product, tools, processes, and documentation. The US base salary range for this full-time position is $139,000-$207,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .
Lead a team of individuals, set and communicate individual and team priorities that support organizational goals, meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
File issue reports against product, documentation, and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution.
Suggest code-level resolutions for product bugs by leveraging tools and communication to all stakeholders internally and externally.
Resolve technical incidents and escalations by performing analysis utilizing tools (e.g., SQL, R, Python), leveraging custom data infrastructure or existing data models, and formulating and interpreting data to reach specific conclusions and next steps.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.