This is an individual contributor roleOur vision is loved brands, done sustainably, for a better shared future. We strive to provide cutting-edge excellence in ingredients, innovation, design and marketing. As a Reimbursement COE Team Lead, you will provide support to Sales and Finance teams, historically in CCNA Foodservice Zones, NRS, NOSR, SPM, Canada, and US Regions, related to the payment and administration of complex foodservice customer funding reimbursements totaling $1.5B annually. We are looking for people that have a passion for building relationships and will be proud to be a representative of our brands, are results driven and finance/accounting experience.What You'll Do for Us
Responsible for accurate and timely funding administration of national and regional customers in compliance with customer agreements, chart of authority, and service level agreements with client teams
Establish/maintain partnerships and routines with Sales and finance teams in support of customer funding processes to support all financial deliverables, including time sensitive payments, customer reconciliations, accrual routines, audit requests, future deductions, and other monthly/quarterly/annual activities
Provide training and education to clients and MSP team members on core processes and controls (e.g., SET, RS. Billing)
Respond to Sales, Finance, and customer inquiries and provide supporting documentation
Identify improved processes and systems to increase efficiency and productivity
Responsible for identifying and tracking issues/trends through resolution, escalating when necessary
Ensure all financial transactions are recorded and reported in compliance with Company Accounting Policy and GAAP
Creating/monitoring reports to measure the effectiveness and efficiency of the managed service provider (MSP). Additionally, responsible for the escalation of any process or system issues to support the routine operations of the company's managed service provider.
This position requires proficiency in the customer reimbursement systems and processes, including subject matter expertise in customer and vendor Master Data, along with accounting experience to administer customer payments and reconciliations
Coordinate support with third party business resources, who are responsible for executing the terms of customer agreements by calculating funding earned by customers
Consistently identify and execute process improvement opportunities related to defects identified through the process of creating customer payment summaries and processing for payment via multiple systems while working cross-functionally with internal business partners in Sales and Finance to improve the accuracy and timeliness of the process
Provide consistent oversight of the reimbursement process, ensuring the proper application of financial policies and procedures
Assist with the implementation of corporate-wide system initiatives and upgrades; support and/or participate in user acceptance testing, and rollouts of new or enhanced technology and/or processes including training of the MSP.
Ensure common process and routines are adhered to in support of Reimbursement processes to drive efficiencies
Ensure all customer and vendor data is appropriately managed through Master Data sources
Maintain accurate financials and strong internal controls- including customer contract compliance, updating financial profiles in systems based upon customer contract, proper adherence to COA on invoices and payments to customers/vendors, adherence to GAAP
Responsible for ensuring various systems are being updated with other profile information such as lease and service, vendor setups, customer master data
Approving and submitting direct pay forms to AP, as well as managing customer/vendor payment inquiries by maintaining Invoice Tracking Log
Provide ad hoc Reporting (e.g. running Line Listings and internal system reports)
Communication Focus
Communicate directly with external customers as well as internal business partners in a variety of organizational levels depending on the customer, the issue, and the chart of authority for payment approvals
Negotiate and influence internal and external business partners regarding the interpretation of customer agreements, the processing of customer payments, and any conflicting opinions to ensure an optimal solution for both TCCC and the Customer
Every payment period is faced with challenges requiring interaction with internal and/or external business partners to complete customer payment processes accurately and in a timely manner
Qualification & Requirements
5 years finance/customer financial services or related experience in a business-to-business setting
Demonstrated ability to problem solve exceptions and perform standard as well as ad hoc analyses
The person in this role must have strong leadership skills, analytical skills, an excellent customer service aptitude, effective communication skills with the ability to build relationships with cross-functional teams, and the ability to address and resolve issues, internally and externally with internal and external stakeholders
Reconciliation of financial systems data
Effective communications (written and oral) to support interactions with a broad stakeholder group including high profile external customers
Experience using SAP financial modules / systems or other robust financial accounting/commitment/contract/reimbursement systems
Foodservice business experience is desirable
What We Can Do For YouIconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurantWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.