432354BRJob Title:Loan Servicing Manager II (Personal Lending & Credit Cards)Company Overview:Our ValuesAt TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.Making Your Well-being a PriorityA caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.Auto req ID:432354BRDepartment Overview:Job SummaryThe Loan Servicing Manager II (Personal Lending & Credit Cards) manages and oversees the operations of several functions including monetary transactions within the Loan Servicing Department for personal lending and credit cards. This position directly manages a staff of individual contributors that will provide maintenance to funded accounts for both performing and non-performing loans including credit cards. The ideal candidate will use their leadership skills, loan servicing, audit and risk expierence to oversee the departments goals and objectives while challenging the status quo.This is a remote position.Monday - Friday 8:00am to 5:00pmCountry:United States, US TD FootprintJob Requirements:Education & Experience:
Work experience equivalent to Bachelors degree
3-5 years related experience required
In-depth knowledge of principles, policies, and practices related to operations
Demonstrated leadership, delegation, coaching, and mentoring skills
Demonstrated ability to resolve operational issues and conflicts
Excellent written and verbal communications skills
Demonstrated problem/conflict resolution skills
Demonstrated knowledge of relevant banking and regulatory rules and policies
Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
Work supervised is generally divided into 6 to 10 (or more) diverse operational units with total Employees supervised generally ranging from 75 to 250 Employees
Exhibit forward thinking capabilities
Occasional travel required
Must be eligible for employment under regulatory standards applicable to the position.
Hours:40Job Details:Depth & Scope:
Oversees operations of several functions or processes within operations
Develops and manages the team by recruiting, training and coaching
Leads and applies the performance management process, supporting Employees in their personal and performance development
Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
Establishes policies and procedures to manage the performance of units supervised
Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc
Serves as change agent to identify and implement continuous improvement within teams
Provides recommendations toward strategic vision and tactical goals
Participates or leads multiple projects within department or across divisions
Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
Influences others to gain support and sponsorship for departmental initiatives
Manages bank conversions as they pertain to managed operational units
Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements.
Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
Delegates budgetary assignments to subordinate managers
Inclusiveness:Our Commitment to Diversity, Equity, and InclusionAt TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.AccommodationIf you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.We look forward to hearing from you!State:Connecticut, District of Columbia, Delaware, Florida, Georgia, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, TD FootprintCity:Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, WilmingtonWork Location:4140 Church RoadBusiness Line:TD Bank AMCBJob Category - Primary:Operations & UnderwritingJob Category(s):Operations & UnderwritingState (Primary):New JerseyState #2:New YorkState #3:FloridaState #4:MassachusettsState #5:PennsylvaniaState #6:South CarolinaState #7:ConnecticutState #8:New HampshireState #9:MaineState #10:VermontCity (Primary):Mount LaurelCity #2:New YorkCity #3:MiamiCity #4:BostonCity #5:PhiladelphiaCity #6:GreenvilleCity #7:FairfieldCity #8:ConcordCity #9:PortlandCity #10:BurlingtonTime Type:Full TimeEmployment Type:RegularJob Searches Match:StatewideState #11:VirginiaState #12:MarylandState #13:DelawareState #14:Rhode IslandState #15:District of ColumbiaState #16:North CarolinaState #17:GeorgiaCity#11:ViennaCity #12:Baltimore CityCity #13:WilmingtonCity #14:ProvidenceCity #15:WashingtonCity #16:CharlotteCity #17:AtlantaPay Range:$83,720 - $136,240 annuallyFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.