Vacancy caducado!
Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire an IT Help Desk.
Key Responsibilities. Must have direct supervision of remote Desktop Support staff located across the state. 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service. Coordinate staff scheduling, supervises workload and project status . Must have experience that includes performance management, team coaching taking disciplinary actions etc Ensures compliance with company policies, customer requirements, quality goals. Monitor trouble calls & ensures their timely and effective completion. Provide management level reports on activities, metrics, trends and issues. Recommend purchase of new equipment and tools to improve staff effectivenessWho is Calance?Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.Calance - the place to grow.www.calance.comVacancy caducado!