Connect with QuadientQuadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.People-poweredQuadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You .Your role in our future
Manage the Installation Operations team responsible for the site readiness, logistics and configuration of our customer implementations.
Lead a team includes Logistic Coordinators, Hardware Installation Specialists, and Software Configuration Operators.
Gain product knowledge of the hardware solution, including specifications of the hardware, installation requirements, and spare part best practices
Collaborate with various stakeholders across our organization on projects to increase our installation efficiency and customer satisfaction
Design SLAs and KPIs around installation operations to measure the success of client installations and team performance
Maintain a backlog of installations ensuring prompt shipment, delivery and installation of product
Prioritizes customers and backlog across the team resources to serve customers in a logical manner that delivers on revenue objectives while balancing team capabilities and capacity.
Ensures the team adheres to defined processes and completes tasks in accordance with project timelines set for each launch.
Documents all activities in Salesforce.com/TalkDesk.
Promotes company culture and vision.
Provides training, mentorship, strategic and tactical guidance to the team through daily/weekly 1:1’s interactions, stand-ups and planning meetings.
Supports the project management team and is prepared to jump-in and execute tasks and escalations, as necessary.
Occasionally provide on site trade show support
Fosters a culture of capability and accountability within the team.
Effectively builds partnerships with internal teams and stakeholders.
Stays up to date on products, business processes and technology and promotes the same within the team.
Performs other duties as required to support organizational success.
Your Profile
College degree preferred or equivalent experience.
3+ years managing a team of remotely working individual contributors in an installation/project driven environment
Salesforce CRM experience a plus.
Excellent organizational skills with the ability to multi-task and adapt as priorities change.
Strong inter-personal skills with the ability to communicate effectively with a variety of stakeholders.
Possess demonstrated ability to perform detailed analysis and translate client needs.
An ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale
Strong inter-personal skills with the ability to communicate effectively with a variety of stakeholders.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook
Eligible to work in the United States without sponsorship.
Must be able to pass a background check and drug screening.
May include some travel
This position has a salary range of:$62,900.00 - $94,400.00Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.Rewards & BenefitsFlexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.Inclusive Community: Join diverse communities and engage in our Philanthropy program.Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.Be yourself at QuadientOur values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] is an Equal Employment Opportunity Employer: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.This includes being an Affirmative Action Employer in the United States.People. Connected.