Guest Services Coordinator

The Guest Services Coordinator is the initial contact with people who visit and call the ministry. He or she assists in maintaining a Christ-centered, hospitable, safe and secure work environment. In addition to providing a superior guest experience, the Guest Services Coordinator possesses detailed knowledge of ministry policies and procedures and performs essential functions as they relate to the accessibility and security of the staff, contractors, equipment, and grounds. This position requires excellent telephone and face-to-face communication skills, as well as the interpersonal skills to work independently with minimal direct supervision, think critically to resolve problems, and handle several competing priorities effectively and efficiently.Specific responsibilities of the Guest Services Coordinator will include but are not limited to:Greeting employees, contractors, and guests coming into the building through the front doorPreparing visitor badgesMonitoring access to the building and opening the front door, as neededAnswering and routing phone calls at the phone switchboardMaintaining daily activity logs, records, and forms for third-party reviewMonitoring all security cameras and taking action, as neededAssisting in investigations and video/log reviews, as neededAssisting in the daily responsibilities of the ministry, as neededResponding to emergency situations in a timely and efficient manner, according to LTW policies and proceduresContacting EMS when necessaryAdhering to all standard operating procedures and company policies, including safety policies and procedures