Customer Support Assistant

Job DescriptionWe are seeking a motivated Customer Support Assistant to join our growing team in Atlanta, GA. The ideal candidate will be responsible for providing top-notch support to our customers, ensuring their satisfaction with our services, and maintaining a positive customer experience. This role requires strong communication and problem-solving skills in a fast-paced environment.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, or chat.Provide detailed information about our products and services.Resolve customer issues effectively, escalating complex cases to appropriate departments when necessary.Maintain accurate records of customer interactions and transactions in the CRM system.Collaborate with team members to improve processes and enhance customer satisfaction.Identify and communicate customer feedback and trends to management.