Customer Service Representative

Job Description:We are looking for a dedicated and motivated Customer Service Representative to join our team at Captura Hall. In this role, you will provide exceptional service to our clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will be part of a supportive team that values your contributions and provides you with the tools necessary for success.Responsibilities:Handle customer inquiries via phone, email, and in-person, ensuring timely and effective responses.Assist in resolving customer complaints and issues with professionalism and empathy.Provide product and service information to customers as needed.Maintain accurate records of customer interactions, transactions, comments, and complaints.Collaborate with internal teams to address and resolve customer concerns.Ensure a high level of customer satisfaction through efficient problem-solving.Participate in training programs to continuously improve product knowledge and customer service skills.