You’ll love it because you will: Responsible for ensuring the accuracy of knowledge resources, so the customer Experience team can easily access information needed to deliver expected levels of service. Create materials for a wide array of learning needs including product launches, operational updates, onboarding, and upskill training. Leverage insights from the Quality Assurance team, customer satisfaction survey results, and consumer insights findings, to determine where additional training or resources might be needed. Craft any subsequent needed resources and training. Assist in the success of initiatives related to the improvement of our customer experience. Help elevate the SPANX brand and build engagement and loyalty with our customers Analyze qualitative and quantitative data and identify opportunities. Provide actionable recommendations to improve the customer experience    Respond to emails, social media comments, DMs, tagged photos, story mentions, and tweets Be a passionate advocate for the SPANX brand, and most importantly our customers’ needs