CRM Administrator

Job Title: CRM AdministratorLocation: Atlanta, GA 30334Contract W2Client Job #774995Interview Type: Either Webcam or In PersonDescription:We are seeking a customer relationship management (CRM) administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.GENERAL DESCRIPTION:We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. You will play a key role in CRM development, integrations, and overall process improvement.Local Candidates Only JOB RESPONSIBILITIES:CRM AdministrationConfigure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.Assist the technical leads and work with technical and functional staff within the CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.Manage data integrity, including imports, migrations, integrations and data cleanup.Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.Project CoordinationCoordinate project timelines, deliverables, and resources across multiple teams.Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.Schedule project meetings to ensure timely updates and issue resolution.