The Court Researcher will contact courts in person, by phone, or online and utilize other data sources in order to conduct the assigned employment background screening request. This includes but is not limited to criminal/civil and other forms of record checks as part of an employment background screening report. The Court Researcher will ensure complete, accurate and up-to-date information is obtained and reported within required guidelines and deadlines.RESPONSIBILITIES
Contact courts daily to retrieve case information including, but not limited to electronic or paper files
Effectively communicates with court clerk staff to obtain necessary information to ensure court records reported are complete and accurate.
Reviews and analyzes criminal court data and key identifiers in addition to inputting into the background screening report according to FCRA reporting guidelines.
Pro-actively keep supervisor informed of any issues regarding access to court systems or records used to conduct research.
Provide timely follow-up and follow through in accordance to requests, reports and escalations while ensuring accurate and prompt turnaround time.
Provides status updates and estimated completion time of request.
Acts in an investigative manner to consistently locate the applicable source of information.
Maintains in-depth working knowledge of all current reporting guidelines.
Follows established procedures to accomplish requirements of job.
Performs other duties as assigned.
Maintain a valid and clean driving record.
Travel:Up to 50% travel. May include overnight on all avenues of transportationQualificationsEducation/Certification:
High School Diploma or equivalent
Experience:
1 year of data entry experience
Skills/Abilities:
Ability to prioritize, multi-task, and meet deadlines while being well organized.
Ability to research and verify information utilizing computer, internet, and telephone.
Ability to communicate effectively both verbally and in writing.
Ability to interpret information received both verbally and in writing and input into software system.
Ability to review and understand detailed information.
Ability to work in a fast paced, but very structured and fact-driven environment/team.
Ability to problem solve and troubleshoot.
Ability to perform job duties with minimal/moderate supervision.
PREFERRED QUALIFICATIONS:Experience:
1 year of experience conducting criminal or civil records research, or previous work in a court setting.
Education/Certification:
Associate or Bachelors Degree in Criminal Justice or related field or applicable working experience in a related field preferred.
Familiarity with Fair Credit Reporting Act (FCRA)
FCRA Criminal Records Researcher Certification
Excellent written and verbal communication skills
Knowledge within the background screening industry (familiarity with reading court cases, terminology, court record filing, etc.)
COMPETENCIES
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc