Visa DPS, a processing asset at Visa is focused on providing future-ready innovative processing products with superior performance. Visa DPS customers include traditional financial institutions, Fintechs, Neobanks and 3rd party aggregators. Building upon foundation of Visa DPS debit processing business, we are expanding our capability to include additional payment types such as credit. This is a client facing and an individual contributor role responsible for managing configuration activities with mid to high complexity along with identifying and resolving issues of moderate complexity and taking a broad perspective to identify innovative solutions. This position is at a professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance, with guidance only in the most complex situations. Responsibilities also include proactively looking for opportunities to improve processes to further increase team’s efficiency and effectiveness.ResponsibilitiesProvide implementation and configuration support in the issuing payment space, including credit processing and emerging BNPL solutions. Ensure all milestones and deliverables are met on time, while consistently exceeding customer expectations.Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.Ability to demonstrate expert knowledge in implementations from a technical and/or operational perspective.Manage non-routine, complex processing and change requests, as well as support customer initiatives.Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs.Act as approver for other analysts on client program changes.Conduct and trend internal and external opportunities and present for development within department.Act as lead for corporate and/or client initiatives both internal and external using best practices, lessons learned, and technical/analytical skills.Assess operational opportunities to increase service quality or efficiency within department.Prepare and maintain detailed project plans, status reports, and issues logs in support of initiatives.Build and enhance positive working relationships with Visa clients and internal stakeholders.Represent customer system and operational requirements to internal Visa organizations.Coordinate internal Visa resources to ensure delivery on commitments.Report on customer project accomplishments and deliverables to management monthly.Provide training to internal and/or cross-functional teams and external clients, as applicable.Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.