How you'll help us Keep Climbing (overview & key responsibilities)Delta is investing in and growing our capabilities across our IT
global technology hubs, to continually improve the end-to-end travel experience
for our customers and enable our 90,000 Delta people who serve them.Join us on our transformation journey in becoming a world-class IT
organization at the world's best airline!AI Software EngineerJoin Delta IT as we leverage AI within technology to
unlock powerful customer experiences and continuously refine airline operations.
Delta IT is on a journey of transformation. We are changing the way we do
business from top to bottom. As thought leaders within Delta, we create
meaningful and innovative solutions and are looking for team members to help us
realize our vision.As AI Software Engineer , you will work on
initiatives across the entire business; initiatives range from our complex
global operation to the digital customer experience. We're looking for someone
who is passionate about developing solutions for real-world, large-scale
problems using Artificial Intelligence techniques including Generative AI, deep
learning, machine learning, reinforecement learning, and CNNs.What would you do?
Grow Delta’s useof AI within customer and employee facing experiences
Partner withcross functional business and technology teams to understand business landscapeand drive AI opportunities.
Provide technicalthought-leadership and direction for AI solutions across a wide rangeof centralized and distributed environments across the Delta landscape.
Partner withArchitecture, Foundations, and Security teams to pave the way for Deltaleverage industrialized design patterns
Help to define,design and capture data required for measurement of each solution
Collaboratefrequently to share ideas and gain perspective. Communicates criticalinformation in a clear and timely manner. Listens to others. Seeksclarification and confirms shared understanding when communicating.
Delivering withQuality and Speed
Collaborate withbusiness and product owners, understanding the product and business domain toengineer solutions that create a competitive advantage
Work within ateam of engineers and cross-divisionally to design and build ArtificialIntelligence into technical solutions at scale
Contribute to thestrategy around which frameworks and technologies are leveraged with eachsolution, and partner with the foundations teams to approve new design patterns
Look upstream anddownstream to see around corners and anticipate future consequences forimmediate technical choices
Document andcommunicate solutions with effective documentation, flowcharts, layouts,diagrams, charts, code comments and clear code
Design, Develop,Monitor, and scale AI components, APIs, and loosely coupled applications andintegrate these with highly available channels and systems
Incorporatesecurity standards, test-driven development, and pipeline deployment automationto achieve robust reliability and scale
Mentor juniorteam-mates to define and implement detailed measurement data, errorlogging/tracking for all products within our domain
Initiate and leadcode reviews and continuous improvement efforts
Analysis andimplementation of Performance/Stability/Reliability initiatives
Monitors metrics,problems, trends, and costs, in order to determine solutions, required processchanges, etc. that will make the function more efficient
Plan, create, andexecute automated test cases and load/performance testing
Operate withAgile and Cloud Target squads within two-week sprints
Own and supportwhat you build
Production issuetriage, management, and prevention with a focus on continuous improvement
Develop an AIfirst mindset and help democratize AI for Delta
What you need to succeed (minimum qualifications)
5+ years of workexperience in Software Engineering
3+ years ofwork/educational experience in Artificial Intelligence/Machine Learning
Experience withAgile Software Development Lifecycles and DevOps/DevSecOps
Developmentexperience on AWS, AWS Sagemaker required
Experience withone or more general purpose programming languages including but not limited to: Python, R, Scala, Spark
Experience withone or more of the following: Natural Language Processing, sentiment analysis,classification, pattern recognition .
Developmentexperience with AI frameworks such as TensorFlow , Microsoft CNTK, scikit,Keras , Caffe, Gluon, Torch.
Familiarity with GenAI technology stack, including frameworksfor prompt engineering, guardrails for GenAI applications, and LLM fine-tuning
Experience working with VectorDBs and other data infrastructurerequired to efficiently support Generative AI training pipelines and productionapplications
Experience training and maintaining large language models
Experience with production-gradedevelopment, integration and support
Experience andfamiliarity presenting to technical and business audiences
Position is hybrid in Atlanta
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
A doer by default: You are self-motivated andtake pride in building great experiences for users, whether they are employeesor customers. You are resourceful in finding the data and tools you need to getthe job done and have a bias for action.
You enjoy working with people and can putyourself in other people's shoes. You're not afraid to ask for help when youneed it or help teammates when they need a boost.
You believe in strong opinions, weakly heldyou're not afraid to change your opinion in the face of new facts andacknowledge what you don't know.
Are intensely curious about finding a solutionto the pain-points of our passengers along the entire travel experience
Have a sense of ownership in everything youbuild, and drive for continuous improvement
Love travel and can deeply empathize with ourcustomers
Benefits and Perks to Help You Keep ClimbingOur culture is
rooted in a shared dedication to living our values – Care, Integrity,
Resilience and Servant Leadership – every day, in everything we do. At Delta,
our people are our success. At the heart of what we offer is our focus on
Sharing Success with Delta employees. Exploring a career at Delta gives you a
chance to see the world while earning great compensation and benefits to help
you keep climbing along the way:
Competitive salary,industry-leading profit sharing program, and performance incentives
401(k) with generouscompany contributions up to 9%
New hires areeligible for up to 2-weeks of vacation. This is earned for use in the followingvacation year (April 1 – March 31)
In addition tovacation, new hires are eligible for up to 56 hours of paid personal timewithin a 12-month period
10paid holidays per calendar year
Birthing parents areeligible for 12-weeks of paid maternity/parental leave
Non-birthing parentsare eligible for 2-weeks of paid parental leave
Comprehensive healthbenefits including medical, dental, vision, short/long term disability and lifeinsurance benefits
Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help with lovedones in all stages
Holistic Wellbeingprograms to support physical, emotional, social, and financial health,including access to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health
Domestic andInternational space-available flight privileges for employees and eligiblefamily members
Career developmentprograms to achieve your long-term career goals
World-widepartnerships to engage in community service and innovative goals created tofocus on sustainability and reducing our carbon footprint
Business ResourceGroups created to connect employees with common interests to promote inclusion,provide perspective and help implement strategies
Recognition rewardsand awards through the platform Unstoppable Together
Access to over 500discounts, specialty savings and voluntary benefits through Deltaperks such ascar and hotel rentals and auto, home, and pet insurance, legal services, andchildcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here