We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.
The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.
Responsibilities:
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for products or deliveries
Prioritize calls according to urgency and importance
Use phone and/or computer to send drivers or rescue drivers to appropriate locations.
Monitor the route and status of field units to coordinate and prioritize their schedule.
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
Desired skills & training:
Proven experience as dispatcher or relevant position
Proficient in Microsoft Excel
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English and Spanish (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
This is a remote position and equipment will be provided. We are hiring for the following shifts:
7:00am - 3pm & 2:30pm - 9:30pm
To be scheduled for an interview please send your resume to [email protected]