HeatTrak®, LLC is the world’s premier manufacturer of outdoor heated matting products. Founded in 2004, the company’s products are an efficient and convenient way to eliminate snow and ice accumulation around the home or workplace. The company's products are direct to our customers in the US & Canada through our website.
We are hiring for a Customer Service Rep / Returns Processor staff member. This position consists of helping our customers with their post-sale needs. This also includes answering any questions or addressing any concerns that they may have post sale. This position also requires assistance with processing customer returns in our ordering software. Candidates need to have excellent listening and communication skills. We offer an extremely comfortable environment to work in, and reward well for good performance.
Qualifications:
· Minimum of 1 year in customer service
· Strong listening skills
· Multitasking skills
· Excellent verbal and written communication skills
· Ability to work in a fast-paced environment and handle multiple competing tasks with ease
· Strong computer skills
· Must enjoy helping people find solutions to their problems
Duties:
· Processing returns in our ordering software
· Manage email box & help desk box
· Maintaining a positive and cheerful attitude when working under pressure and to deadlines
Pay starts at $18/hour. This is a seasonal position (4-5 months).
Hours are 9am-5pm (Flexible)
Location: Doraville, GA
Job Type: Temporary