Vacancy caducado!
Title- Compliant Investigation Specialist IV
Location- Alpharetta, GA, 30004
Duration- 6 Months
Pay Rate-$41.12/hr.
Description
Job Position Purpose / Summary
The major purpose of this position is to support the on-going activities required to support the assigned product family activities. These activities include but are not limited to:
Investigation of customer complaints
Review of customer complaint trends
Support and participate in complaint process improvement initiatives
Job Position Scope (Optional)
The scope of the Quality Assurance Specialist position is to:
Efficiently performing Complaint Handling (Investigations and/or Approvals) and Failure Investigation (Quality Assurance)
Communicate complaint status, and challenges effectively to project team(s)
Job Position Accountabilities / Expectations
1. Develop and document customer complaint investigations.
2. Identification and risk management of customer complaints.
3. Evaluate, document, and communicate customer complaint trends.
4. Analyze reports of defects and process issues to determine trends.
a. Analyze trends and identify potential root causes
b. Conduct statistical analyses and document resulting risk analyses
5. Ensure that the applicable procedures are put into practice correctly. If lack of clarity is identified in procedures, report and promote the pertinent changes for clarification.
6. Recommendation for improvement of procedures as applicable.
7. Coordinate and/or train on new or modified procedures.
8. Participate in cross-functional continuous improvement projects or teams.
Key Relationships / Customer Expectations (Optional)
The Key Relationships / Customer Expectations of Complaint Investigation Specialist position is to understand all levels of management within Technical Quality, Quality Systems, Global Post-Market Surveillance, Research & Development, and Project Management
Key Leadership Values (Optional)
The Key Leadership Values of the Complaint Investigation Specialist position is to:
Conduct self in accordance with the expected approved Corporate values.
Motivated to promote and achieve goals in-line with project leadership and targets.
Qualifications / Education / Experience (Required)
B.S. in Quality Assurance or Quality Systems with a minimum of 10+ years of collective experience in a medical device required:
Experience in Complaint Investigation and assessing patient risk
Experience writing conclusions of root cause analysis, summaries of complaint investigations, and communicating results
Proficient with Microsoft Office programs
Presentation Creation
Specialized or Essential Knowledge (Preferred)
Experience in Quality Systems (ISO 13485), Risk Management (ISO 14971), Auditing, Complaint Handling, Corrective, and Preventative Actions (CAPA)
Excel user comfortable creating pivot tables "
Below is the brief introduction of SPECTRAFORCE, the benefits we offer and the disclaimers:
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws.
Vacancy caducado!