temp to hire - cs call ctr. expert.
alpharetta , georgia
posted 1 day ago
job detailssummary
$19.50 - $21 per hour
temp to perm
bachelor degree
category office and administrative support occupations
referenceAB4608964
job detailsFORTUNE 100 FINANCE COMPANY CORPORATE LOCATION NEAR NORTHPOINT MALL & THE AVALON AREA IN ALPHARETTA CALL CENTER CUSTOMER SERVICE REPS NEEDED GREAT OPPORTUNITY FOR 4 YEAR DEGREE COLLEGE GRADS TRAINING BEGINS - October 2nd MUST HAVE A MINIMUM OF: 1) A BACHELOR'S - $21.00 2) 2 YEARS OF CALL CENTER EXPERIENCE Will be assisting customers with bringing accounts current and any other account related questions. Shifts will fall between the hours of 8am - 8pm, M-F (with some rotating Saturdays from 8am - 12pm which will be considered OT Client will consider hiring "TOP PERFORMERS" after 7-8 months WITH OPPORTUNITY FOR ADVANCEMENT ONCE PERM YOU WILL RECEIVE:
Full benefit package
Auto discounts
Pay increase
Hybrid schedule
Full gym access on site
Tuition reimbursement
Triple pay for working the holidays
MUST PASS CLIENTS BACKGROUND SCREENING PROCESSsalary: $19.5 - $21 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: BachelorsResponsibilitiesJob Duties:
Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available
Process payments and payoffs
Perform miscellaneous task as assigned
Adheres to appropriate Compliance policies and procedures
Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
Skills
Customer support
Customer Relations
Typing Skills
Telephone Etiquette
Customer Service
Active Listening
Follow-up
Call Center Support
Empathy
Qualifications
Years of experience: 2 years
Experience level: Experienced
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