Aon is hiring for a BCC Claims Specialist in Alpharetta, GA. This is a hybrid role. The BCC Claims Specialist may handle a moderate to high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response which would include initiating benefits, canceling the protection, and/or answering questions related to a benefit. To be successful, you should be customer-focused, detail-oriented, and efficient. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like:
Manage inbound calls in a timely manner
Follow communication "scripts" based on client parameters
Initiate benefits (claims) and process benefit related transactions
Initiate cancellation requests and calculate reimbursement for program fees at the appropriately demonstrated assigned authority level
Review and analyze what documentation is needed to process the benefit or cancellation
Ability to maneuver through various systems while engaging with the customer
Act as a liaison between the Benefit/Resolution Analysts and customers
Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Skills and experience that will lead to success:
Bi-lingual Spanish & English required
At least 1 year of contact center experience
Customer service experience and strong communication and listening skills
Ability to multi-task and manage time effectively
Writes clearly, concisely, and effectively
Strong analytical and problem-solving skills and maintain quality focus
Committed to providing superior customer service
Ability to work independently and work well with others in a team environment
Proficient in Microsoft Office Suite
Education:
College Degree preferred, High School Diploma or GED required
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
The salary range for this position (intended for U.S. applicants) is $40,000 to $50,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
A summary of all the benefits offered for this position:
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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Aon is hiring for a BCC Claims Specialist in Alpharetta, GA. This is a hybrid role.
The BCC Claims Specialist may handle a moderate to high volume of inbound calls and should seek to create a positive experience for each caller.
They will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response which would include initiating benefits, canceling the protection, and/or answering questions related to a benefit.
To be successful, you should be customer-focused, detail-oriented, and efficient.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
Manage inbound calls in a timely manner
Follow communication "scripts" based on client parameters
Initiate benefits (claims) and process benefit related transactions
Initiate cancellation requests and calculate reimbursement for program fees at the appropriately demonstrated assigned authority level
Review and analyze what documentation is needed to process the benefit or cancellation
Ability to maneuver through various systems while engaging with the customer
Act as a liaison between the Benefit/Resolution Analysts and customers
Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Skills and experience that will lead to success:
Bi-lingual Spanish & English required
At least 1 year of contact center experience
Customer service experience and strong communication and listening skills
Ability to multi-task and manage time effectively
Writes clearly, concisely, and effectively
Strong analytical and problem-solving skills and maintain quality focus
Committed to providing superior customer service
Ability to work independently and work well with others in a team environment
Proficient in Microsoft Office Suite
Education:
College Degree preferred, High School Diploma or GED required
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
The salary range for this position (intended for U.S. applicants) is $40,000 to $50,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
A summary of all the benefits offered for this position:
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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