Jackson Hewitt Tax Services is one of the largest Tax Preparation Companies in the US. We are currently searching for talented experienced Seasonal Tax Preparers for our upcoming season. We offer free training and certification. No experience necessary but is a plus. If you have a desire to help your community through outstanding customer service; this job is for you!
Compensation is a highly competitive hourly rate plus three bonus programs. As well, your Tax Return is processed for FREE! Full Time and Part Time flexible availability.
NOTE: This position is Seasonal and employs from mid December to mid April. This is an "in office" position. It is not work from home or virtual.
Responsibilities
Presents the Company’s value proposition to clients concerning various company products and services and uses prescribed selling techniques.
Conducts a thorough in-person interview with potential clients, using the company’s propriety tax software application.
Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer.
Answering client calls via our national call center routing system.
Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion.
Consults tax law reference materials to determine procedures for preparation of atypical returns.
Answers questions and provide future tax planning to clients.
Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Researches tax related questions and issues, and responds to clients appropriately and within a timely manner.
Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
Audits all tax return forms for accuracy and completeness (i.e., client signatures).
This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.
Required Qualifications
Top candidates for this position will have the experience or desire in providing exceptional client service and performing multiple tasks in a fast paced environment.
Hands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clientele
High School Degree or equivalent
Experience preferably in sales, service and tax preparation
PTIN (Preparer Tax Identification Number) required
Good communication, interpersonal and customer services skills
Basic knowledge of computer functions and math required.
Ability to lift a maximum of 25 lbs
Strong attention to detail and accuracy
Ability to work under pressure, in a fast-paced working environment