CUSTOMER SERVICE SPECIALIST - 40044122 1 Date: Sep 17, 2024 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 837703 Agency: CommerceWorking Title: CUSTOMER SERVICE SPECIALIST - 40044122 1Pay Plan: Career ServicePosition Number: 40044122 Salary: 33,760.00 Posting Closing Date: 09/27/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) JOB TYPE: FULL TIME / Career ServicePOSITION LOCATION: Winter Haven,FL (relocation benefits are not available for this position) Customer Service Specialist OPEN COMPETITIVE www.floridajobs.org/ Your Specific Responsibilities:
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Interview and assess customer needs and provide service or referral as appropriate. Evaluate education, training and experience and register applicants. Incumbent required to travel locally and must provide own transportation. Answer calls in the call center
Provide instructions and assistance to customers utilizing the Information System and other computer data programs. Answer telephones, direct calls, and take messages.
Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs. Record information in writing or by computer.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Required Knowledge, Skills, and Abilities:
Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
Knowledge of the methods of data collection.
Knowledge of effective customer service principles and techniques and the ability to provide excellent customer service.
Ability to establish and maintain effective working relationships with others.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to conduct effective interviews.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to record, collect, evaluate and analyze data.
Ability to work independently by planning, organizing and coordinating work assignments.
Ability to listen effectively. Ability to read and understand reports, documents and other written materials.
Ability to utilize problem-solving techniques.
Ability to work relatively independently at times and with supervision as needed.
Ability to make presentations in group or individual settings.
Ability to work effectively as part of an interorganizational team.
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Minimum:
Successful completion of the Florida Certified Workforce Professional Tier 1 training within 12 months of hire.
Required to travel locally within the region and must furnish own transportation.
Duties and responsibilities of this position must be performed at the official worksite.
Preferred :
A bachelor's degree from an accredited college or university and two years of professional employment security, counseling, or Career coaching.
Professional or non-professional experience in areas related to employment security; interviewing, counseling, job placement, aptitude testing, and assessments can substitute on a year-for-year basis for the required college education.
Bi-lingual - Read, write, and speak English and Spanish.
Pay:
$33,760.00 Annually -Firm
Our Organization and Mission:
FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.
FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)
Let our mission become yours. To find out more about us, click on the link:http://www.floridajobs.org/
The Work You Will Do:
The Customer Service Specialist (CSS) II is a professional position that provides quality customer service, safeguarding confidential information and using the customer tracker and the Employ Florida system. This includes scanning customers ID at the front desk, assign customers to the correct program. This position directly handles escalated customer inquiries and concerns, access accounts in Employ Florida for verification. Confirm and gather information. Provide a higher level of customer support on a specific program, focus on placement services.
You will also be responsible for prioritizing work demands with a focus on customer satisfaction and ensure quality referrals based on employer defined skills sets and requirements.
The Difference You Will Make:
You will impact Florida Citizens by assisting job seekers to obtain and retain employment. Assist local employers in attracting and retaining qualified candidates based on their needed skill sets. FLORIDA COMMERCE is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
FLORIDA COMMERCE encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with FLORIDA COMMERCE’s Vision and Mission, the employee:
Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
Works collaboratively to optimize the effectiveness of FLORIDA COMMERCE's available resources and tools.
Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
Winter Haven is a small-town city with big-city vibes between Orlando and Tampa, Florida. Winter Haven is the Chain of Lake City with two chains connected by a renovated canal. Winter Haven has over 50 lakes inside the city limits and 30 waterfront parks.
There is a multitude of freshwater opportunities for both residents and visitors. The city is constantly growing and developing new businesses.
So regardless of what brought you here, being here guarantees an experience vibrant with entertainment, culture, and delight.
Winter Haven is:
Known for citrus, lakes and American rock and roll, dining, museums, arts, music, and natural resources ( https://mywinterhaven.com)
Home to Polk State College's first permanent campus in 1966, located on the shores of Lake Elbert
Winter Haven is home to a large theme park (Legoland Florida– https://www.legoland.com)
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS
State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: WINTER HAVEN, FL, US, 33881 Nearest Major Market:Lakeland