The Library Associate 3 role is the senior role in the Library Associate job family, is found in large library locations (staff over 20) and may supervise Junior Library Associates. The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials and problem solving patron accounts. A portion of the Library Associate 3 job may also be to plan and facilitate library programs and/or volunteer coordination. PRIMARY RESPONSIBILITES
An individual must be able to perform each essential duty and responsibility satisfactorily.
Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library
Supervise junior Library Associates which includes managing performance, evaluation, interviewing/hiring, training and approving timesheets
Work closely with Librarians and library management to plan, implement and promote
programming activities
Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers
Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate
Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs
Process damaged materials to ensure collections are maintained in a good condition
Assist with library opening and closing procedures
Support reference desk in assisting patrons with questions
Coordinate volunteers and assign duties, providing necessary training
May coordinate volunteers and assign duties, providing necessary training
Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies)
Follow all legal and policy requirements related to patron privacy and custodianship of patron records
Other duties as assigned
RequirementsAn individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
H.S. Diploma or GED required, Bachelor’s degree preferred
Three years library experience preferred
One-year supervisory experience preferred
Proficiency with library systems and databases
Excellent communications skills, both written and verbal
Multilingual speaking is a plus
A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired
Excellent customer service skills
Ability to work a regular schedule that may include a combination of days, evenings and weekends
BenefitsMedical, Dental, Vision401kTuition AssistancePTOWellness Resources40 hours a week$15/hr