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2nd Shift Customer Service RepresentativeJob ID120182Posted22-May-2023Service lineGWS SegmentRole typeFull-timeAreas of InterestCustomer ServiceLocation(s)Atlanta - Georgia - United States of America, West Park - Florida - United States of AmericaAbout the roleIn this work from home role, you'll provide customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role, it is essential that the Contract Support professional understand the contract scope, internal and client procedures, processes and systems; and must operate those to the required standards. This position is working M / Tu / Th / F: 1pm – 10pm and Sat: 11a – 7pm.What you’ll do
Administrate the ID & Access Control Centers systems nationally working requests, answering calls, creating tickets, and processing the requests following the strict guidelines established for Access Control Centers.
Troubleshoot access issues using approved methods and determine if an issue and provide prompt resolution.
Assist Technicians over the phone while at the site working on building issues.
Build, edit, disable, or delete access records following processes and procedures
What you’ll need
High school diploma or GED required. Minimum two years of related experience.
Ability to understand and carry out general instructions and problem solve in standard situations.
Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
DisclaimersApplicants must be currently authorized to work in the United States without the need for visa sponsorship now orCBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Vacancy caducado!