With a goal of Superior Customer Service, your responsibilities will include:
Assisting Customer Success Specialists with technical support during GPS device installation & activation calls
Guide installers over the phone on how to install our products in vehicles and equipment
Troubleshoot GPS devices that might be having issues after being checked by Customer Success or Fleet Specialists
Authorize repair appointments for customers
Work closely with dispatchers to schedule service calls
Able to be “on-call” when required for scheduled after hours technical support
Work on special customer projects assigned by the leadership team
Provide training to new installers over the phone or in person/onsite
Create wiring diagrams to assist installers during the installation of our products
Qualifications required:
Prefer 2 years’ experience in 12-volt electronics installation, (i.e. car audio & alarm installation)
Able to work a flexible schedule including Saturdays
Exceptional Team Player with high regard for providing excellent Customer Success
Innovative & solution-oriented problem solver
Punctual, responsible, accountable and attention to details are a MUST
Great follow-up skills with a sense of urgency to resolve clients’ requests
Ability to function well in a fast-paced office environment
CRM knowledge or ability to learn computer systems quickly
Proficient in Microsoft Office & other computer applications
Great communication skills both written and verbal
Must have transportation
Bilingual in Spanish
Pass a background check and drug test
Willingness to jump in to help in any area of the company when needed.
We offer:
Energetic & positive team
High performance, Supportive & fun work environment
Benefit package includes health insurance (employee participation), Simple IRA, PTO days and more.
Growth opportunities and professional challenges
Work for a financially stable company with 30 years of experience
Please call Rob at 954-395-2867 to discuss further details.