Automotive Service Advisor $1000 CASH SIGNING BONUS (Lauderhill/Tamarac)
ATL Total Car Care
ATL International, Inc. was established in 1985, and has been in business for over 30 years! We provide today’s motorists with high-quality maintenance and repair services.
Position Overview
The Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. ATL Total Car Care will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & targeted customer satisfaction index's
- Greet customers in a friendly manner when they arrive and via phone
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Optimize the use of Vehicle Maintenance Information (VMI) forms, technology (Shop Management System) and other
company resources for maintenance and repair service offerings.
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
What are the requirements for this job?
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Automotive shop management experience
- ASE Certification a plus
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
- Attention to detail
- Ability to operate an automobile, including manual transmission vehicles
- ATL Total Car Care is an equal opportunity employer and a drug-free workplace
Work Location:
Lauderhill, Tamarac, Sunrise FL.
Job Type:
Full-time
Compensation:
Hourly + Bonus Potential
Benefits:
Paid time off
Holiday pay
Schedule:
9 hour shifts (Mon-Sat)
Closed (Sun)
Experience:
Automotive: 5 years (Preferred)
Sales/Customer Service: 2-5 years
ASE Certification: (Preferred)