Luxury Condominium Association in Miami Beach, Florida is looking for a Front Desk/Concierge to join our in-house team.
Responsibilities:
- Greet and welcome residents, guests, and visitors in a professional and friendly manner.
- Provide information and assistance to residents and visitors regarding condominium policies, procedures, and services.
- Handle resident inquiries, requests, and complaints promptly and professionally, escalating issues to the appropriate department when necessary.
- Answer incoming calls and direct them to the appropriate department or individual.
- Maintain a tidy and organized front desk area, ensuring it is well-stocked with necessary supplies.
- Receive and distribute mail, packages, and other deliveries to residents and staff.
- Assist with the scheduling of common areas and amenities.
- Monitor and control access to the condominium premises, ensuring that only authorized individuals enter the building. (monitor security cameras, register visitors, contractors, and realtors)
- Monitor and respond to security alarms and emergency situations, following established protocols and notifying the appropriate authorities if needed.
- Assist with administrative tasks, such as filing, data entry, and maintaining records.
- Coordinate with property management and other departments to ensure smooth operations and efficient communication within the condominium association.
Requirements and skills:
- Proven work experience as a Receptionist, Front Office Representative or similar role within a Condominium
- Condominium experience strongly preferred.
- PROFICIENCY IN ENGLISH AND SPANISH REQUIRED.
- Ability to effectively communicate with residents, guests, and staff in person, over the phone, and through written correspondence with a friendly and professional demeanor.
- Skill in handling difficult situations and conflicts, maintaining a calm and diplomatic approach when dealing with challenging individuals.
- Willingness to collaborate with other staff members and departments to achieve common goals and deliver excellent service.
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Ability to keep track of appointments, schedules, and records, ensuring that information is easily accessible when needed.
- Effective management of time and resources to ensure tasks and responsibilities are completed efficiently.
Job Type/Schedule:
- Part Time
- 28 hours per week/56 hours per pay period
- Hours are 8am to 4pm
Salary: Information Will be Provided During the Interview
Location:
Miami Beach
Work authorization:
United States (Required)
To apply:
- Please send us your resume via email.
Please ensure that your resume is in a standard format (such as PDF or Word document) and includes relevant information about your qualifications and experience. We kindly request that you use the subject line "Front Desk Position Application" when submitting your email.
We appreciate your interest in joining our team and look forward to reviewing your application. Only shortlisted candidates will be contacted for further consideration.