We have an exciting opportunity for Benefits Counselors. The purpose is to increase new and maintain existing membership of individual clients through proactive and responsive broker and client service. We will be hosting a virtual job fair at the end of the month. Apply for details! This role is for 2 classes that start in September.
KEY ACCOUNTABILITIES:
1. Understand and maintain excellent working knowledge of products and services. Must be proficient regarding benefits, coverage, billing, payments and claim policies and procedures.
2. Works with Brokers/Individual policyholders to provide plan options for renewals and new business.
3. Provides telephone customer service and written communications to brokers and individual policyholders as required.
4. Logs all calls and interactions as required.
5. Performs other related projects as assigned.
TECHNICAL KNOWLEDGE, EXPERIENCE, SKILL REQUIREMENTS:
Must carry a Health Insurance license for Connecticut.
Internet speed must be 100 mbps or better, proof will be required.
Must be able to work full time (40 hours) between the operating hours of Monday - Friday 8am -7pm EST and Saturday 9am-3pm EST
At least 1 year of previous industry related experience in marketing, sales or client services preferred.
Familiarity with operation including claim, customer service billing and enrollment preferred.
Excellent oral, written communication and interpersonal skills required.
Experience preferred in Microsoft office products, Compass or Amisys, a plus.
Good problem-solving skills required for benefit interpretation for problem resolution.
Comfortable working a temporary position.
COMPETENCIES:
1. Customer Experience: Takes personal responsibility for improving the internal and/or external customer experience. Deeply understands the customer needs, as if they were their own. Takes customer interactions seriously, using them to facilitate deeper understanding. Measures own success based on the success of the internal or external customer experience.
2. Drive for Results: Seeks to achieve results in the most efficient and timely manner. Sets demanding, yet achievable goals for themself. Pushes themself toward achieving results. Quickly recognizes when progress is slowing and takes action to get back on track. Appropriately leverages resources to get goals accomplished.
3. Communication Skills: Speaks in a manner that gets others energized. Uses written and visual communication vehicles effectively. Carefully attends to and considers what others have to say. Gets their point across to all types of audiences. Uses non-verbal gestures (e.g., eye contact, nodding, body language) effectively when communicating with others.
4. Interpersonal Ability: Establishes rapport with others quickly. Adjusts behavior based on the needs of others or the situation. Values individuals with different styles and backgrounds than their own. Anticipates and plans for how others will think and behave. Instills "followership" in others – people want to follow them.
5. Organizational Agility: Forms relationships with the key influencers in the organization. Uses the power dynamics within the organization effectively. Works across multiple levels of the organization (e.g., manager, manager's manager, peers, employees, the board) well. Builds effective networks with others inside and outside of the organization. Obtains the necessary "buy in" that is required to move issues forward.
6. Team Leadership: Serves as a mentor and coach to team members. Translates shared vision into operational plan. Actively participates in professional development of team members. Creates a feeling of belonging and goodwill among team members.
7. Urgency: Demonstrates urgency to get things done and makes high quality decisions at the pace the market demands.
8. Ownership with Accountability: Works hard, works smart, achieves results, and takes responsibility. Thinks and acts like an owner.
Pay Range: $25.50-$27.50 an hour paid every Friday. Can opt in for benefits after probationary period.
Job Types: Temporary, Seasonal, Contract, Remote