Position Title:
Customer Service & Sales Support Associate (Bilingual – English/Spanish)
Location:
On-site – Monday to Friday, 8:30 AM to 5:00 PM
(Medley area – Fragrance manufacturing company)
Hourly Rate:
$18.00/hour
About Us:
We are a fast-growing fragrance manufacturing company specializing in home fragrance solutions. We operate in a B2B environment, partnering with retailers and distributors nationwide. Our team is passionate, professional, and dedicated to delivering quality products and outstanding service.
Position Overview:
We are currently seeking a reliable, detail-oriented, and bilingual Customer Service & Sales Support Associate to join our team. This role will primarily assist in managing customer claims, supporting our sales department, handling accounts receivable follow-ups, and providing general administrative support—including completing product setup forms for our retail partners.
Key Responsibilities:
Handle and respond to customer claims and service inquiries with professionalism and care.
Assist with follow-ups on open invoices and accounts receivable collections.
Provide general administrative support to the sales team.
Complete new item setup forms and assist with product onboarding for retail clients.
Maintain organized records of claims, communications, and customer-related updates.
Communicate clearly with customers via phone and email in both English and Spanish.
Learn and work within internal systems and databases efficiently.
Use Microsoft Excel and other Office tools to manage data and generate reports as needed.
Requirements:
Bilingual: Fluent in both English and Spanish (spoken and written).
Strong computer skills and comfort working with digital tools and platforms.
Proficient in Microsoft Office, especially Excel.
Excellent organizational skills and attention to detail.
Positive attitude and team-oriented mindset.
Strong communication skills, both verbal and written.
Ability to learn quickly and adapt in a fast-paced environment.
Work Schedule:
Monday to Friday
8:30 AM – 5:00 PM
On-site only (this is not a remote position)
Compensation:
$18.00 per hour
Full-time position
Interested candidates, please call us at (954) 812-1553 to apply.
We look forward to hearing from you!